Privacy Policy

UK Health Centre (“we”) are committed to safeguarding the privacy of our website visitors; this Notice sets out how we will treat your personal data when we act as the controller of that data and when its processing is governed by the EU General Data Protection Regulation (GDPR), which came into force on 25th May 2018.

We use the term “personal data” to refer to any information collected or processed by, or in connection with, this website that directly, or indirectly, identifies you or factors specific to you, such as your name, IP address or user preferences.

Below we describe “lawful grounds” for processing your personal data. These lawful grounds (sometimes also referred to as “legal basis”) are the justification under GDPR for the processing of your personal data. If there are no lawful grounds for processing your personal data neither we nor anyone else is permitted to access or process your personal data.

If you are a website user, the lawful grounds for processing your Collected Information is our legitimate interest in understanding how users interact with this website, and to improve how we promote our products and services.

Data Collection

We may collect, store and use the following kinds of information and personal data (“Collected Information”):

1. Information and personal data about your visits to and use of this website and our platform. We collect data about your computer and your visits to this website, including your IP address, geographical location, browser type, referral source, length of visit, and number of page views, all of which are also Collected Information.

2. Information about any transactions carried out between you and us on this website. Depending on your type of interaction, we may collect:

Contact information (where provided: First and last name, title, email, phone, address, postcode) Connection data (IP address, browser type, user agent)

Localisation data (geographical location)

Application usage data (referral source, length of visit, number of page views)

Information relating to your enquiries made to clinics

Email communication data

Phone call and call recording data, if made via our service

WhatsApp and SMS communication data, if made via our service

3. Information that you provide to us for the purpose of registering with us on the website and/or subscribing to our website services and/or email notifications. We collect first and last name, email address, and phone number for these purposes.

You directly provide us with most of the data we collect. We collect data and process data when you:

Use our website to contact a clinic.

Collected Information, including personal data, will be used to:

Create an enquiry with the clinics you have personally selected to contact;

Administer and improve this website’s and the platform’s usability;

Improve your browsing experience by modification and replacement of text, images, videos, or links to increase relevance to the visitor; such as localising phone numbers and currency to match the user country;

Where you have consented, send you marketing and other communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you by post, by email or similar technology.

Provide other companies with statistical information about our users. Information we provide to other companies will not identify any individual user. We use Google Analytics for this purpose. Allow us to see what enquiries made through our system get responded to, though we restrict who can see the content of the responses. UK Health Centre uses a third party, to route emails between Clinics and Users.

Collect feedback about our own services from independent third-party companies.

We may share Collected Information about you:

With third-party service providers (Clinics) that you have personally selected via the website or have expressed an interest in being contacted by. Only the data you have provided will be shared. We can send you details of the Clinics you have selected and their contact information, should you require this please contact us . Please note, we are not responsible for the Privacy Policies of third-party service providers.

To enable our third-party sub-processors to provide sales and marketing operations services.

To the extent that we are required to do so by law;

In connection with any legal proceedings or prospective legal proceedings;

In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We will take reasonable precautions to prevent the loss, misuse, or alteration of your personal data. Our website uses secure transmission of data from your browser to our servers. We will store all the personal data you provide or that we collect about you on our secure servers.

We retain essential personal data related to your use of the website until this data is requested to be purged from our systems by you or an authorised member of your organisation. If you would like to request access, rectification, transfer, or erasure of your data please contact us.

If you use this website, upon request, UK Health Centre will grant you access to your personal data and allow you to correct, amend or delete information that we hold on you. See contact us details on our website.

Data Protection Rights

You are entitled to have any inadequate, incomplete, or incorrect personal data corrected (that is, rectified).

You also have the right to request access to your personal data (including receiving a copy thereof) as well as additional information about how the data was processed.

If we ever process your personal data, with the lawful grounds of your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Furthermore, you are entitled to have your personal data erased under certain circumstances.

As of May 25, 2018, you also have the following additional rights:

Data portability – if ever we rely (as the lawful grounds for processing) upon your consent or the fact that the processing is necessary to perform a contract to which you are a party (such as making an enquiry), and the personal data is processed by automatic means, you have the right to receive all such personal data which you have provided us in a structured, commonly used and machine-readable format, and also to require that it be transmitted to another controller where this is technically feasible.

Right to erasure – you are entitled to have your personal data erased under specific circumstances, such as where you have withdrawn your consent, where you object to processing based on legitimate interests and we have no overriding legitimate grounds or where personal data is unlawfully processed, provided that applicable law does not provide otherwise.

Right to restriction of processing – you have the right to restrict the processing of your personal data (that is, allow only its storage) where:

You contest the accuracy of the personal data, until we have taken sufficient steps to correct or verify its accuracy;

Where the processing is unlawful but you do not want us to erase the personal data;

Where we no longer need your personal data for the purposes of the processing, but you require such personal data for the establishment, exercise or defence of legal claims; or

Where you have objected to processing, justified on lawful grounds (see below), pending verification as to whether we have your permission to continue processing.

Where your personal data is subject to restriction we will only process it with your consent or for the establishment, exercise or defence of legal claims.

Right to object to processing (including profiling) based on lawful grounds – where we rely upon legitimate interests to process personal data, you have the right to object to that processing. If you object, we must stop that processing unless we can demonstrate compelling legitimate grounds for the processing that overrides your interests, rights and freedoms, or we need to process the personal data for the establishment, exercise or defence of legal claims, or an applicable law requires otherwise.

Right to object to direct marketing (including profiling) – you have the right to object to our use of your personal data for direct marketing purposes (including profiling).

You also have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of alleged infringement, if you consider that the processing of your personal data infringes an applicable law.

You may contact us if you wish to exercise any of your rights in respect of your personal data processed by this website or the platform. If you make a request, we have one month to respond to you.

Please contact us for any further information or to make a request.

Marketing

If you have agreed to receive marketing, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, please contact us.

Privacy policies of other websites

The website contains links to other websites. We are not responsible for the privacy policies of third-party websites or such site operators’ actions including the collection or use of your personal data.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated February 2023.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us .

Cookies

Like almost all commercial websites, UK Health Centre records statistical data and uses Cookies to improve site performance. A cookie is a text file sent by a web server to a web browser, and stored by that browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send one or more cookies which may be stored by your browser on your computer. The information we obtain from cookies is part of the Collected Information. Our advertisers and service providers may also send you cookies. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one. To improve our services and this site, we may retain third party service providers to operate this site and help us monitor, collect and analyze information regarding your interactions with this website and the data you input, including the use of such providers’ cookies on your computer. The UK Health Centre site logs certain statistical data such as; IP address, the type of operating systems used and browser types used. This statistical data is not connected to personal information and so user information is anonymous.

A Cookie allows websites to remember you, and it helps many of the features of the website to work better. We use Cookies to help our website load faster and to make it easier and faster for users to log in. These small packets of information are stored on your computer by your browser. Cookies help us learn about how people interact with our site and so we can make improvements based on the information.

We use Cookies to operate and personalise the website. They help us to track page views and conversion and also return visits from users over a period of time.

‘Third parties’ are approved partner websites and those Cookies can be used for things like measurement and reporting but may be also used to track your interests and to retarget you with advertising on other websites. We aim to be as transparent as possible around our use of Cookies so we've listed all the third parties we work with below.

Google Analytics is used to track general visitor interactions such as page views and conversion. We also use it for demographic and interest reporting and to understand our audience.

Most web browsers automatically accept Cookies. Your browser should tell you how to turn off the automatic acceptance of Cookies if you look through the settings options. This will almost certainly create issues when using the UK Health Centre site. Unless you have adjusted your browser setting so that it will refuse all Cookies, our system will issue Cookies when you visit our site.

Terms & Conditions

These terms and conditions, govern the use of www.healthcentre.org.uk. By accessing this website you accept these terms and conditions in their entirety and you agree to be bound by them. If you do not accept these terms and conditions, please do not use this website.

The content of this website is for information, education and communication about any topic related to health. The website services and information do not constitute any form of advice and should not be used as a substitute for professional medical advice. Professional advice should be sought if you suspect that you have a health or medical problem that requires attention or for other advice, products/services. The content of this website can be used to support your relationship with a medical professional.

The UK Health Centre (www.healthcentre.org.uk) is not involved in the provision of any healthcare or medical advice or diagnosis. Information provided on the website is intended as an informational guide and is not a substitute for professional medical advice. The website displays information on health clinics and is an information service. The information has been gathered from healthcare providers and the Internet. The information on the website is not validated before being posted and we do not endorse any particular healthcare provider or clinic. If you decide to engage a healthcare provider to provide medical services to you, you do so at your own risk. We do not regulate or verify the qualifications or professional registration of any healthcare provider or clinic. We do not carry out any checks to ensure that the healthcare providers/clinics comply with any legal requirements. In this regard you should note that some healthcare providers detailed on this website are located in jurisdictions where insurance is not available or mandatory in respect of the medical services they offer. You should undertake your own research into any healthcare provider listed on the website and should consult with your doctor or primary healthcare provider before engaging any healthcare provider from this website. You should be aware that the results of any search you perform on the website for healthcare providers should not be construed as endorsement by healthcentre.org.uk of any particular healthcare provider or constituting any comparative ranking of healthcare providers.

We endeavour to ensure that the information on this website is accurate and up-to-date. Visitors must acknowledge that the information, products and services published on this website may include inaccuracies or typographical errors. We do not represent or make any warranty or insurances (expressed or implied) in respect of the accuracy, reliability, currency, completeness or continuous supply of any of the information on this website. The contents of the website are only for general information and use.

We are not responsible or liable, directly or indirectly, for any damages whatsoever resulting from the use (or misuse) of information contained in this website or implied by the information on this website, or from your inability to access the website. www.healthcentre.org.uk or any of its directors, owners, employees, partners, suppliers or other representatives will not be liable for damages resulting from or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. We assume no responsibility, and shall not be liable for any damage or injury to you, your computer or other personal property including, but not limited to, damages caused by viruses that infect your computer equipment or other property on account of your access to our website or from your downloading of anything from the website.

This website is provided as a service to our visitors. Changes are periodically added to the information on the website. Improvements and/or changes to the website may be made at any time. We reserve the right to delete, modify or supplement the content of this website at any time for any reason without notification to anyone.

We do not make any recommendations on treatments, procedures, surgeries, clinics, health insurance and provider, treatment abroad, legal representation, finance companies or any other recommendation. Nothing contained in this website should be construed as a promotion or solicitation for any product/service/treatment/procedure/surgery, or for the use of any product in a particular way which is not authorised by the laws and regulations of the country where the visitor is located.

If any provision of these terms of use shall be deemed unlawful, void or for any reason unenforceable, that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision but shall not affect the validity and enforceability of the remaining provisions.

www.healthcentre.org.uk owns all of the intellectual property rights in relation to this website, of the website and its content. These copyrights have been formally registered with the United Kingdom Copyright Office. All the content on the website pages are monitored by Copyscape. Copyscape will notify us immediately if anybody publishes content on their website that has been taken from www.healthcentre.org.uk. Infringement of copyright is taken very seriously.

No part of www.healthcentre.org.uk may be reproduced, displayed, copied, translated, adapted, downloaded, broadcast, used or republished in any form including (without limitation) distribution, or storage in a system for retrieval. If you would like to refer to information on www.healthcentre.org.uk by linking to the website from your website, please contact us and we will provide you with the relevant information.

As a condition of your use of this website, you warrant to www.healthcentre.org.uk that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions and notices.

Links within www.healthcentre.org.uk are provided for your interest and may lead to websites, which are not under our control. We will accept no responsibility or liability in respect of the material on any website which is not under our control. External sites are not endorsed by us and we make no representation or warranty as to the content of any other website.

This agreement is governed by the laws of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. www.healthcentre.org.uk ’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of www.healthcentre.org.uk 's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by www.healthcentre.org.uk with respect to such use.

This agreement constitutes the entire agreement between the visitor and www.healthcentre.org.uk with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the visitor and www.healthcentre.org.uk with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Any rights not expressly granted herein are reserved.

We may update the terms and conditions at any time and without any notice.

These terms and conditions do not affect consumer statutory rights.

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